Support

About Us

Wireless keyboard and mouse won't pair on my Mac

Some wireless keyboards and mice will have trouble pairing to your computer during a scan.  

Unfortunately, the only solution for pairing your wireless keyboard and mouse to your computer during the scan is by turning them off and then turning them back on.

It sometimes takes multiple tries to get them to properly pair. If you are still unable to pair the wireless devices, you will have to use a mouse or keyboard with a wired connection.

Have more questions? Submit a request
Powered by Zendesk