*If you need to perform a Factory Upgrade for Mac, click here.
The Factory Upgrade re-images your FixMeStick with the latest version of its software.
When do I need to Factory Upgrade?
1. Your FixMeStick no longer works correctly.
2. Your FixMeStick fails to update itself.
3. Your FixMeStick quits unexpectedly at "updating malware definitions."
How to Factory Upgrade your FixMeStick
Step 1. If the FixMeStick is running, power off your PC, remove your FixMeStick, and power your PC back on to return to Windows. Plug your FixMeStick back in.
Step 2. Run the FixMeStick application.
Step 3. Click on the settings link at the top right hand corner of the window.
Step 4. Click on the "Factory Upgrade" button.
Step 5. Once you click on the "Factory Upgrade" button your FixMeStick will proceed to download the latest version and then begin to re-image your FixMeStick.
Step 6. Once the re-imaging stage is complete, your FixMeStick is now ready to use.