If you start your FixMeStick scan through the BIOS Boot Menu (from a shut down computer) on Windows 8 or 10, you will receive a message that the computer has not been shut down successfully. The FixMeStick will be able to identify threats on the PC but it won’t be able to make any changes. This is a safety feature that prevents the FixMeStick from making changes to files that are not completely shut down.
When Windows 8 and 10 PCs are turned off they do not shut down entirely but rather enter a sleep or hibernation mode to speed up the PC’s rebooting. This means that some files may still be active.
If you encounter this message in the scan, please shut down the PC by holding down on the power button and reboot the PC into Windows. You have several options for avoiding that message:
Option 1: Use the FixMeStick.exe program to "Reboot and Start FixMeStick" using these instructions.
Option 2: If "Reboot and Start FixMeStick" is not starting a scan, try accessing the Boot Menu using these instructions.
Option 3: If you are unable to use Options 1 or 2, you can disable a feature on your computer called Fast Startup using these instructions and then use a feature called Use a Device to boot a scan.
Alternatively, if using FixMeStick.exe is not possible, you can avoid Scan-Only mode by performing a full restart of Windows and starting a scan right away through the Boot Menu. Here are some instructions:
Step 1: Restart your your computer and let Windows start up normally.
Step 2: Use the 'Restart' function in Windows to restart the computer.
Step 3: After selecting 'Restart', hold down on the F12 button on your keyboard. This key may be different depending on the make of your PC. Check here for the appropriate key for your make and model.
Step 4: When the Boot Menu appears, use your arrow keys to select the FixMeStick or USB option and hit enter.
Step 5: This will signal to the FixMeStick that it can start without the "Scan Only Mode."
If you started a scan through the Boot Menu because you are unable to access your Windows at all on a computer running Windows 8 or 10, you unfortunately will not be able to run a FixMeStick scan without it entering scan-only mode.