If your FixMeStick scan starts outside of the RunFixMeStick.exe application you will receive a message that the computer has not been shut down successfully. The FixMeStick will be able to identify threats on the PC but it won’t be able to make any changes. This is a safety feature that prevents the FixMeStick from making changes to files that are not completely shut down.
When Windows 8 and 10 PCs are turned off they do not shut down entirely but rather enter a sleep or hibernation mode to speed up the PC’s rebooting. This means that some files may still be active.
If you encounter this message, please shut down the PC by holding down on the power button and reboot the PC. In order to avoid the “scan only mode,” you will need to use the RunFixMeStick.exe program to “Reboot and Start FixMeStick:” try these instructions.
If you are having trouble with the “Reboot and Start FixMeStick,” (i.e. you are being rebooted into Windows or to a black screen) please try these instructions.