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I get an error message saying "not syncing" when I try to boot the FixMeStick

If this happens to you, start FixMeStick again, and this time, when you see the screen with the "FixMeStick - Virus Removal Device" message and the 3 booting options listed in the top left corner, press any key.

Then select the "FixMeStick (Failsafe 1)" or "FixMeStick (Failsafe 2)" option. 


If the FixMeStick still does not start, please repeat the above steps and try the other advanced boot options.

Click HERE for more instructions on how to select the different boot options.

If this still doesn't work for you, please submit a support ticket and one of our engineers will assist you.

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