If you seeing messages such as:
Boot failure: a proper digital signature was not found. One of the files on the selected boot devise was rejected by the secure boot feature
Or just a black screen with a blinking cursor this is probably due to the "Secure Boot" feature currently on all new Windows 8 and above computers.
Secure Boot is a new feature that improves the security of Windows. The intention of Secure Boot isn’t to “lock out” other bootable devices-- this is just an unintended consequence of the feature.
To get the FixMeStick working, you will have to disable Secure Boot. There are two ways to do so, through Windows or through your BIOS menu. If you can get in to Windows, try the first method.
*If you are using Windows 10, please click here.
Disabling Secure Boot: Method One
To disable UEFI Secure Boot in the UEFI firmware settings, follow these steps:
1. Insert your FixMeStick into the PC.
2. Access your Charms bar (Win+C or moving your mouse to the top right corner of your screen). Click the "Settings" icon.
3. Within the "Settings" charm, click "Change PC Settings" (bottom righthand corner of the screen).
Note: You can also access "PC Settings" on Windows 8.1 by right-clicking on the Windows button in the bottom left of the screen, clicking on "Search," and then searching for "PC Settings" in the search bar that appears.
4.1. On Windows 8 select "General" then click "Restart Now" under "Advanced Startup."
4.2. On Windows 8.1 select "Update and Recovery".
Choose "Recovery" then click "Restart Now" under "Advanced Startup."
5. A new menu will appear. Click "Troubleshoot," then click "Advanced Options."
6. Click "UEFI Firmware Settings."
7. Click the "Restart" button and wait for the computer to successfully restart.
8. Your UEFI Firmware Setting will appear, follow the instructions below. Try to find a menu labeled "Security" or "Security Settings." Once you navigate to it, head straight down to "Secure boot configuration." There's a possibility that you might have a "Secure Boot" option immediately when you arrive at the security menu, so look out for that also. Once you see a "Secure Boot" option, your goal is to disable it. Here is an example image:
After you disable Secure Boot, press F10 (which saves the changes and exits your BIOS). If F10 does not work, find your way to the exit menu and then always select the "Exit and save changes" option.
9. Start Windows normally and double-click on FixMeStick.exe. The FixMeStick should now launch normally.
Disabling Secure Boot: Method Two
If you cannot get in to Windows, you can bypass the instructions above and access your UEFI Frameware Settings via another method.
1. Start with your computer completely off and your FixMeStick plugged in.
2. Tap the power button once and immediately start tapping your Hotkey. Your hotkey will differ depending on the make and model of your computer. Please check this list for your specific BIOS hotkey.
3. Follow step 8 from the instructions above.
If you are still having difficulty, please create a ticket or call in to our support line at 1-888-530-6125 and one of our agents will further assist you.