Since the release of Windows 8 and 8.1, many computers have a new technology called UEFI which leads to more secure and faster boot times. Sometimes this technology prevents the FixMeStick from booting and needs to either be bypassed or disabled. If your computer keeps rebooting back into Windows after you try to start the FixMeStick, here's what to do:
Option 1 - Boot from the "Use a device" feature
On most computers with UEFI, you can circumvent Fast Boot by booting FixMeStick with the "Use a device" feature. To do so, follow these steps:
1. Insert your FixMeStick in your computer.
2. Access "PC Settings." You can access them on Windows 8.1 by right-clicking on the windows key in the bottom left, clicking on "Search," and then typing in the search bar that appears "PC Settings." Or move your cursor to the bottom right of your screen until the vertical menu bar appears, clicking "search," and then searching for "PC Settings."
3. On Windows 8.1, select "Update and Recovery."
4. Choose "Recovery" and then click "Restart Now" under "Advanced Startup."
5. A new window will appear. Click on "Use a device."
6. Then select "Generic USB Device." Your computer will now boot FixMeStick.
Note: For Windows 8, in "PC Settings" select "General" and then click "Restart Now" under "Advanced Startup." Then proceed to step 5 above.
Option 2 - Start the FixMeStick the Advanced Way
Alternatively, you can start the FixMeStick by booting directly to it (without using RunFixMeStick.exe) by following these steps.
Option 3 - Disable Fast Boot and/or Secure Boot
As a last resort, you can disable the Fast Boot or Secure Boot settings. To do so, follow these steps:
1. Insert your FixMeStick into your PC.
2. Access your Charms bar (Win+C or move your mouse to the top right corner of your screen). Click the "Settings" icon. You can also access PC settings on Windows 8.1 by right-clicking on the Windows icon in the bottom left, clicking on "Search," and then typing in the search bar "PC Settings".
3. Within the "Settings" charm, click "Change PC settings" (bottom right-hand corner of the screen).
4.1 On Windows 8 select "General" and then click "Restart Now" under "Advanced Startup."
4.2 On Windows 8.1 Select "Update and Recovery."
4.3 Choose "Recovery" then click "Restart Now" under "Advanced Startup."
5. A new menu will appear. click "Troubleshoot." Then click "Advanced Options."
6. Click "UEFI Firmware Settings."
7. Click the "Restart" button and wait for the computer to successfully restart.
8. Your UEFI firmware settings (also called your BIOS menu) will appear. Try to locate the "Fast Boot" or the "Fast BIOS Mode" option by using the arrow keys on your keyboard. Here is an example image:
If your problem was you saw a message related to secure boot instead of fast boot, then you'll need to disable secure boot in this menu. Try to find a menu labeled "Security" or "Security Settings" and then disable "Secure Boot." Here is an example image:
Note: Not all BIOS menus are the same, but these options typically appear in the "Advanced" menu. These options might also appear in a different menu, so you might have to search around. Once you see a fast boot or secure boot option, disable it by highlighting it with the arrow keys and then pressing enter. Once it is disabled, restart your computer by pressing F10 (which saves your changes and exits the BIOS). If F10 does not work, find your way to "Exit" and then always select the "Exit" and save changes option.
9. Start Windows normally and double-click on FixMeStick.exe. The FixMeStick should now launch normally.
If you still need help, please create a ticket and one of our engineers will further assist you.