Support

About Us

"Windows did not fully shut down"

In some instances after you boot into a FixMeStick scan, you will receive this message:

scan_only_mode.JPG

This message appears when you're using a Windows 8, 8.1, or 10 computer and you do not start the FixMeStick scan from the FixMeStick.exe program found in your File Explorer. 

When Windows 8, 8.1 and 10 computers are turned off, they do not shut down entirely but rather enter a sleep or hibernation mode in order to speed up the computers' rebooting. This means that some files may still be active. When you start the scan from the FixMeStick.exe program, the FixMeStick configures the computer to automatically turn off hibernation so that it's able to properly and safely scan and quarantine files while they're fully turned off in your computer. This prevents any unwanted or potentially harmful changes being made to your system files.

If you see this message and are able to access your Windows, you will immediately want to click Exit FixMeStick and start the scan by using the FixMeStick.exe program. You can find instructions to do so here

If you are unable to use the FixMeStick.exe program to run a scan because you do not see it in your File Explorer, please try the following options:

Option 1: You can disable a feature on your computer called Fast Startup using these instructions. After you have done so, you can boot the FixMeStick from your Boot Menu by using the "B" set of instructions on the box that your FixMeStick came in. 

Option 2: You can disable a feature on your computer called hibernate using these instructions:

1- Right-click on your Start Menu, and then left click on Command Prompt (Admin).

2- When you are prompted by User Account Control, click Continue.

3- At the command prompt, type powercfg.exe /hibernate off, and then press Enter.

After you have done so, you can exit out of the Command Prompt and boot the FixMeStick from your Boot Menu by using the "B" set of instructions on the box that your FixMeStick came in. 

Option 3: If neither of the above options work, you can restore your FixMeStick application using these instructions

If you see this message and are unable to access your Windows entirely, i.e. you cannot sign into your account and use your computer normally, you can simply click "Proceed Anyway" and your scan will run normally. However, there is a small risk of corrupting some of your Windows system files by doing so, but unfortunately this is the only way to run the scan. 

scan_onlym_ode.JPG

 

 

 

Have more questions? Submit a request
Powered by Zendesk