In this article, we explain what steps should be taken in the event that you plug your stick into your computer and open our application, but the application is giving you a message saying please insert your FixMeStick.
Plugging Your FixMeStick into a Different USB Port
Please try to plug in the FixMeStick into another USB port. On a desktop computer, there are additional USB ports on the back of the tower of the computer. On a laptop, look for more USB ports on either side or the back of the laptop.
If this message is persisting, move on to the next troubleshooting solution.
Restoring from Your Web Browser
1. Plug the stick in and left-click this link to download and run our program: https://app.fixmestick.com/rfms. This program will update your FixMeStick.
2. If your internet browser prompts you to Run the application at the bottom of the screen, left-click Run.
3. If no further action is suggested, go to your Downloads folder in your internet browser and double left-click RunFixMeStick.exe. This will launch our program, and prompt an update of our software, as shown below. If you still get a page asking you to plug in your FixMeStick and it is already plugged in, continue to the next troubleshooting solution.
4. After you will get to a screen that says What Happens Next at the top of the page, as shown in the image below. Left-click on the option in the top-right corner that says Settings.
5. You will be brought to a page entitled Factory Upgrade. Please left-click the button that says Factory Upgrade. This will launch a complete software update, and typically takes between 20 and 30 minutes. If the update page disappears immediately back to the previous image, it likely did not go through. In that case, click here.
6. After the Factory Upgrade, you will be brought back to the What Happens Next Page that you saw previously. Left-click Reboot and Start FixMeStick to launch our program.
- Your computer will restart, and you will see our logo appear. The computer may go black for a moment, and the words FixMeStick… will appear in the top left corner. Eventually, our logo will appear again.
- If your computer screen stays black upon reboot, click here.
- If your computer screen stays black with white text on it upon reboot, click here.
- If your computer screen stays black with a blinking white cursor in the corner upon reboot, click here.
- If your computer reboots into Windows, click here.
- If your computers stays frozen on our logo screen upon reboot, click here.
- Our in-scan screen will appear, as shown below. Your computer will search for an internet connection in step one, and will connect automatically. If it doesn't connect automatically, click here.
- Step 2 will check for product updates, which is also automatic. At this point, the program may go back to the logo screen, and repeat steps one and two. If you get a message saying that you are not authorized to run a scan, click here.
- Step 3 is checking malware definitions, which is also automatic. You will be prompted in the upper-right hand corner to register your stick, as shown below. We highly recommend you register your stick.
7. You may receive a message saying Please press any key or click your mouse to continue. If you receive this message, either press any button, or click on your mouse to continue the scan. If you do not receive this message, you can move on to the next step.
8. Once the scan is fully engaged in step three, you will be prompted with a message saying Your input is no longer needed. This scan can take from one to several hours. At this point, you can leave your computer and let the scan run its course. Scans typically take between two and six hours to complete, but may be longer depending on the number of files on the computer.
9. Once the scan is complete, our program will show you everything it found, and ask if you would like to clean it, as shown below. Simply left-click Clean. If no threats were found, you can skip this option. If your scan froze in the middle and did not complete, click here.
10. When the FixMeStick has completed its cleaning, you will receive a notice to exit FixMeStick and restart your computer. Once you left-click exit, you can remove our USB device and start your computer again. If you are having issues after a scan, please visit our Knowledge Base page for post-scan issues by clicking here.
Launching a Scan From the Boot Menu
1. Shut down your computer.
2. Insert the FixMeStick into the USB port.
3. Power on your computer. Immediately start pressing the F12 key repeatedly in order for the computer boot menu to appear. Note: if the F12 key does not work, please click here in order to find the appropriate key to press to access your computer boot menu.
4. Using the up and down arrow keys, move down the list of bootable device options until you reach an option that says either FixMeStick or USB. You will press enter to launch your computer from that option.
- Your computer will start the FixMeStick program, and you will see our logo appear. The computer screen may go black for a moment, and the words FixMeStick… will appear in the top left corner. Eventually, our logo will appear again.
- If your computer screen stays black upon reboot, click here.
- If your computer screen stays black with white text on it upon reboot, click here.
- If your computer screen stays black with a blinking white cursor in the corner upon reboot, click here.
- If your computer reboots into Windows, click here.
- If your computers stays frozen on our logo screen upon reboot, click here.
- Our in-scan screen will appear, as shown below. Your computer will search for an internet connection in step one, and will connect automatically. If it doesn't connect automatically, click here.
- Step 2 will check for product updates, which is also automatic. At this point, the program may go back to the logo screen, and repeat steps one and two. If you get a message saying that you are not authorized to run a scan, click here.
- Step 3 is checking malware definitions, which is also automatic. You will be prompted in the upper-right hand corner to register your stick, as shown below. We highly recommend you register your stick.
- You may receive a message saying Please press any key or click your mouse to continue. If you receive this message, either press any button, or click on your mouse to continue the scan. If you do not receive this message, you can move on to the next step.
5. Once the scan if fully engaged in step three, you will be prompted with a message saying Your input is no longer needed. This scan can take from one to several hours. At this point, you can leave your computer and let the scan run its course. Scans typically take between two and six hours to complete, but may be longer depending on the number of files on the computer.
6. When the scan is complete, our program will show you each item it's found, and ask if you would like to clean it, as shown below. Simply left-click Clean Computer. If no threats were found, you can skip this option. If no threats were found, you can skip this option. If your scan froze in the middle and did not complete, click here.
7. When the FixMeStick has completed its cleaning, you will receive a notice to exit FixMeStick and restart your computer. Once you left-click exit, you can remove our USB device and start your computer again. If you are having issues after a scan, please visit our Knowledge Base page for post-scan issues by clicking here.
Contact us
Please e-mail us at support@fixmestick.com or send us a chat on our website www.FixMeStick.com to connect with one of our agents. When you are connected with one of our agents, simply explain that our application keeps telling you to plug in your FixMeStick, and that it is already in. Mention that you have taken all previous steps (different USB port, restore from web browser, boot menu) and they will be able to determine the next step to take.