In this article, we explain how to proceed in the event you encounter an error message due to FileVault Encryption. You will have received a direct message about this from FixMeStick in the scan, or your scan may have completed very quickly, scanning very few files.
1. With your computer on and your FixMeStick plugged in, click here to download the factory upgrade.
- If you are using Google Chrome, you will see the download appear in a toolbar at the bottom of your browser.
- Otherwise, you can find the file in the Downloads folder in your Finder, found in your Dock.
2. Double-click on the download, which should then open this window:
3. Right-click on the FixMeStickFactoryUpgrade icon, click Open, and then allow the application to open by clicking Yes.
- Note: your security preferences may require that you enter your password.
- Now wait for the download to complete. It can take up to several minutes.
4. Once the window shows that the factory upgrade has downloaded successfully, then shut your computer down and try starting a scan over from the beginning.
Follow these instructions to temporarily turn-off FileVault on your Mac. This can be turned back on after the scan.
1. Turn on your Mac without the FixMeStick plugged in.
2. Click on System Preferences on your Dock.
3. Click on Security and Privacy.
4. Click on the FileVault tab.
5. Click the lock button in the bottom-left corner, then enter the administrator name and password.
6. Click Turn Off FileVault.
7. After the drive has been decrypted, restart the computer.