What happens to viruses FixMeStick removes?

When the FixMeStick detects a virus, it flags the file during the scanning process. These infected files are deactivated and moved to a quarantine file on the hard drive where they remain dormant. This new location is like a “virus graveyard” of deactivated or disinfected files. The infected files are not stored on the FixMeStick itself, so there is no chance of cross contamination between infected computers. By moving files to a quarantined location rather than deleting them, you can easily restore them if needed.

Do I need to keep my FixMeStick plugged in all the time?

No - you only need to plug in your FixMeStick when you want to run a scan. The FixMeStick doesn't download software onto your computer, which means it only runs when you plug it in. With FixMeStick, there is no software to install, or passwords to remember. Plug in your FixMeStick to scan your computer and unplug it when you’re done!

Do I need an internet connection to use FixMeStick?

The FixMeStick requires an internet connection to update the software with the latest malware definitions in order to be the most effective in finding infections on your computer. You can run a successful scan on a computer without an internet connection, but the FixMeStick won’t receive latest virus definitions unless it can connect to the internet. Click here to learn more about internet connections during a scan.

How does the FixMeStick subscription work?

When you purchase the FixMeStick, you purchase the FixMeStick hardware, software, virus definitions, and access to our expert customer support. The hardware you own forever. The subscription gives you access to our customer support, and a license to use the software on the USB.

Does FixMeStick store any of my information?

The FixMeStick device relays basic information about the technical details of your computer and the diagnostics of your scans to our servers. It does not store information on the USB drive itself. You can read about what information we store here.

What computers are compatible with FixMeStick?

• The FixMeStick for PC works on Windows® XP, Vista, 7, 8, 8.1, 10, and 11 (10S see Getting Started Guide: Start from BIOS). FixMeStick is not compatible with Optane storage systems.
• The FixMeStick for Mac works on Intel-Based Macs from 2006 to 2017. 2018 and later systems are not yet compatible. See support.fixmestick.com for special instructions regarding FileVault. FixMeStick is not compatible with FusionDrive.

• In order to run the FixMeStick you will need at least 512 MB of available RAM on your computer. It is not compatible with RAID storage systems.

   

Can I use it on my tablet or smartphone?

The current version of the FixMeStick isn’t designed to support tablet use. Creating a version for tablets is definitely something we have on our to-do list.

Will FixMeStick conflict with my antivirus software?

The FixMeStick won’t conflict with your antivirus software. It doesn’t install anything to your computer, which means it’s impossible for it to conflict with programs installed on your computer. We recommend antivirus software for daily protection, and the FixMeStick for a monthly deep-clean.