Where can I manage my account?
Click here and 'Sign in' to access the MyAccount portal. With MyAccount, you can access information about your previous scans, and your billing and subscription information.
My subscription has expired. How do I renew it?
You can renew your FixMeStick subscription through your MyAccount portal here. If you have any difficulties with your renewal, you can send us an e-mail or a chat message. Be sure to include the serial number that’s located on the side of your FixMeStick.
What if I want to cancel my FixMeStick subscription?
If you wish to cancel your subscription, you can do so with MyAccount. We do not require you to return your FixMeStick for a refund or cancellation to be processed. If you have any difficulties cancelling with MyAccount, or if you do not have access to MyAccount, you can contact our customer support via chat or send an e-mail to: support@fixmestick.com.