You were probably billed because your subscription is set to auto-renew. FixMeStick and StartMeStick are subscription-based -- your annual fee keeps your stick current with the latest threat definitions and updates.
Why Auto-Renew?
- Your price is locked for life. As long as auto-renew stays on, you keep the same low renewal price every year, even as our regular prices go up.
- No interruption in protection. Your stick stays current without you having to remember anything.
Turn Off Auto-Renew
You can cancel auto-renew any time. See How to Cancel a Subscription on Auto-Renew.
Refund Policy
We offer a 30-day money-back guarantee on every purchase made directly from us -- including renewals.
- Within 30 days of your original purchase or renewal, we'll refund you in full.
- After 30 days, we'll refund the unused portion of your subscription on a pro-rata basis.
- You don't need to return the stick -- we deactivate it on our end.
- Purchased from Amazon, Best Buy, or another retailer? Those refunds follow the retailer's policy.
Full policy: fixmestick.com/refund/
Questions?
Reply to any of our emails or write to support@fixmestick.com.