FixMeStick and StartMeStick software upgrades are delivered as a service ("Software as a Service"). They connect via the Internet to upgrade themselves with the latest threat and security updates. As such, they require an annual subscription to gain access to these continuous upgrades.
If you received an automatic charge, it's because your stick is subscribed to automatically renew before it expires each year.
Benefits to Auto-Renew Discount
- Automatically renew each year with a discount.
- The price of your subscription never increases while you are on auto-renew. For example, the price of a FixMeStick renewal has doubled over the past 10 years, but customers on auto-renew still pay the old, low price of their original subscription!
Auto-Renew Sign-up and Details
Auto-renew is presented at the checkout when you purchase on FixMeStick.com, and is made prominent in the receipt.
Note: all Trial orders come with auto-renew on. If you de-select auto-renew on a Trial you are directed to select a non-Trial product.
Refunds for Auto-Renew Subscriptions
We want you to be happy with your FixMeStick and StartMeStick. That's why we make our products easy to try (including a reduced price for Trials) by providing a generous and sympathetic satisfaction guarantee for the purchase of the original device. However, consequently we can't refund subsequent renewals. Please see our Refund Policy for more details.