In this article, we explain the steps you need to take when your StartMeStick cannot establish an internet connection automatically. 

What's Happening?

Connect with a Wireless (WiFi) Network 

Factory Upgrade your StartMeStick

Using a Wired (Ethernet) Connection

What's Happening?

If your computer is unable to connect to the internet automatically, you’ll get a message that looks like this when you try to open a webpage:

Or like this:

Below are a series of steps to help you connect to the internet.

Connect with a Wireless (WiFi) Network

1. Left-click once in the very bottom right corner of the screen, where you see the volume symbol. A menu with WiFi-related settings will appear.

2. If your screen says “Wi-Fi Off”

•  Left-click once on the arrow beside the “Wi-Fi Off’
• Select ‘Turn On’ located under Select Network
• The StartMeStick should then connect to your network automatically. Open up Chromium, and use the internet as you normally would.

1. If WiFi is on, but it is not connecting.

• Left-click once on the arrow beside “WiFi not connected”
• Click ‘Select Network’. A list of available WiFi networks will appear.
• Look for your WiFi network name. After locating and selecting your network it may ask you for a password- please then type in your password. Tip: If you’re unsure of your WiFi network name or password, it is often located on the modem or router.
• Open up Chromium , and use the internet as you normally would.

Factory Upgrading Your StartMeStick

In certain cases, if the StartMeStick program is not up-to-date, the StartMeStick will not pick up the internet connection. For this reason, if the solutions above fail, updating the StartMeStick can solve the issue.

In order to update your StartMeStick, you will have to run a Factory Upgrade of your StartMeStick by following the instructions below. Please note these are different for Mac and for PC. You will need to exit StartMeStick to perform the upgrade.

How to Factory Upgrade StartMeStick for Windows (PC)

How To Factory Upgrade StartMeStick for Mac (Apple)

Wired (Ethernet) Connection

Using an Ethernet Cable

The use of an ethernet cable will provide a wired connection to your internet. You will only have to use this cable for the duration of your StartMeStick Session, and your wireless connection will work just fine when you get back into Windows or macOS.

• A lot of ethernet cables come with modems/routers. If you do have one, you can try plugging the cable. If you don’t have an ethernet cable, you can skip this part.
•  Your ethernet cable should look like this :

1. Plug the cable into your modem and into your computer.
2. You can see that the computer has a wired (ethernet) connection by clicking in the lower right corner of the StartMeStick screen. 
3. Open up Chromium , and use the internet as you normally would!