In this article, we answer some of the most frequently asked questions about FixMeStick with BackMeUp.
What is FixMeStick with BackMeUp?
The new FixMeStick with BackMeUp removes computer infections (just like it always has), then automatically backs up clean, safe copies of your files right onto the FixMeStick.
Why do I need to back up my files?
In a word: ransomware. Ransomware is one of the leading types of computer infections that encrypts your files and blocks your access to them unless a ransom is paid. The new FixMeStick with BackMeUp makes removing viruses and backing up your data into an easy, one-step process so that if you get infected with ransomware you have a safe and clean backup.
How do I access files and restore a backup from BackMeUp?
Your files can be viewed the same way as if you backed them up to any external or USB drive. Once your backup has completed successfully, the files are stored on the FixMeStick in a folder labeled "Backups", which can be viewed by opening the FixMeStick in Windows or your main operating system. For more information on how to access your files, click here.
I just bought a new computer, can I transfer files from my old computer that are stored on BackMeUp to my new computer?
Yes! Any files saved using BackMeUp can be transferred to an unlimited number of devices. Anything that can be done with files in Windows using File Explorer, can be done with the Backup files. If you are transferring to a newer device, it is always good to make sure the file types are compatible with your new system. We don’t recommend renaming or reorganizing files on the FixMeStick itself as this can cause confusion with future backups.
If my FixMeStick with BackMeUp subscription expires, what happens to the files I've backed up on my FixMeStick?
Your files will remain safely on the FixMeStick and you will still be able to access them. FixMeStick software will not, under any circumstances, delete files from the backup nor will it prevent you from accessing your backed up files regardless of your subscription status. However, you will not be able to perform any new backups until renewing your subscription.
What happens if FixMeStick with BackMeUp runs out of space? Is it possible to erase a backup?
Yes- erasing a backup is the only way to free up space on the device. Once the device is out of space it will not be able to save any new files, you’ll receive an alert and will need to manually remove files to make space for a new BackMeUp. You can find more instructions here.
Is there a FixMeStick with BackMeUp for Macs?
Unfortunately, FixMeStick with BackMeUp is only available for PC computers at this time. Mac computers are currently not capable of supporting the file structure BackMeUp requires.
I don’t want to back up my whole computer. Is it possible to save individual files?
Yes- backups are customizable, just like scans. FixMeStick with BackMeUp will start by backing up as many files as it can from within all "Users" directories found on each drive. Once the 64 GB are filled, BackMeUp will stop copying files. For further instructions on how to customize a scan, click here.
Does BackMeUp require internet access? Where are the files stored?
You can back up and restore files without internet access. However, if you are scanning for viruses you need internet to download the latest virus definitions.
Can I use BackMeUp to back up my files even if my computer can't access Windows?
Yes! If the hard drive is intact enough to be detected by FixMeStick, FixMeStick with BackMeUp will attempt a backup of your files.
Looking for more answers? We have knowledgeable people that can help!