In this article, we explain what to do if your computer is stuck on a completely black screen when your computer restarts after you click Reboot and Start FixMeStick. If your computer is stuck on a black screen, it means that you weren’t able to launch a FixMeStick scan successfully - so read on to learn how you can troubleshoot this issue.
Index:
Starting a FixMeStick Scan from the Boot Menu
Starting a Scan Using the Failsafe Options
Factory Upgrading Your FixMeStick Device
Starting a FixMeStick Scan from the Boot Menu
Starting a Scan Using the Failsafe Options
Factory Upgrading Your FixMeStick Device
Starting a FixMeStick Scan from the Boot Menu
Starting a Scan Using the Failsafe Options
Factory Upgrading Your FixMeStick Device
Starting a FixMeStick Scan from the Boot Menu
Starting a Scan Using the Failsafe Options
Factory Upgrading Your FixMeStick Device
Starting a FixMeStick Scan from the Boot Menu
Starting a Scan Using the Failsafe Options
Factory Upgrading Your FixMeStick Device
If you are not sure what version of Windows you are using, click here to learn how you can find out.
Starting a FixMeStick Scan From the Boot Menu
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo at the bottom left hand corner of your screen to open the Windows start menu as seen in the image below. Click My Computer that’s located on the right hand side of the menu.
5. The My Computer window will appear on your screen. Double-click the FixMeStick USB option located underneath Devices with Removable Storage. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages:
- Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. The FixMeStick application can show up as FixMeStick or RunFixMeStick as well.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. You will eventually see the end user license agreement similar to the example below. Click on Accept.
9. The application will then search for updates for your FixMeStick device. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window appears:
10. Before selecting Reboot and Start FixMeStick, find the appropriate Boot Menu key based on the make of your computer here.
- Once you’ve identified your Boot key, click on Reboot and Start FixMeStick
- Your computer will restart.
- Immediately start tapping your Boot key on your keyboard (1-2 times per second) while your computer is restarting.
- Keep tapping the Boot key until you see the Boot Menu or the Boot Device Options on the screen.
- Each computer brand has a boot menu that looks slightly different from the others. Here are some examples:
- Using the up and down arrow keys on your keyboard, highlight the option that says FixMeStick in the Boot Menu.
- If you are not seeing any option that mentions FixMeStick, try an option that says USB Device or USB Storage.
- When the FixMeStick or the USB option is selected, press the Enter key on your keyboard.
11.Our logo will appear. The computer screen may go black for a moment, and the words FixMeStick… may appear in the top left corner. Eventually, our logo screen will appear again.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
- If you’re still not able to get into a scan, continue with the next steps.
Starting a Scan Using the Failsafe Options
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo at the bottom left hand corner of your screen to open the Windows start menu as seen in the image below. Click My Computer that’s located on the right hand side of the menu.
5. The My Computer folder will come up on your screen. Double-click the FixMeStick USB option located underneath Devices with Removable Storage. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages:
- Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. The FixMeStick application can show up as FixMeStick or RunFixMeStick as well.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. You will eventually see the end user license agreement similar to the example below. Click on Accept.
9. The application will then search for updates for your FixMeStick device. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window appears:
10. On the What Happens Next window, click Reboot and Start FixMeStick.
- Your computer will restart.
- Immediately start tapping the space bar on your keyboard once every second or faster while your computer is in the process of rebooting.
- Keep tapping the space bar until you see the FixMeStick Failsafe 1 and FixMeStick Failsafe 2 options on the upper left hand corner of a black screen:
- Using the up and down arrow keys on your keyboard, highlight FixMeStick Failsafe 1 and press the Enter or Return key on your keyboard.
11. You should then see the FixMeStick logo screen appear. This means the scan is being launched.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
- If FixMeStick Failsafe 1 didn't work, repeat these steps and this time select FixMeStick Failsafe 2.
- If you’re still not able to get into a scan, continue with the next steps.
Factory Upgrading Your FixMeStick Device
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo at the bottom left hand corner of your screen to open the Windows start menu as seen in the image below. Click My Computer that’s located on the right hand side of the menu.
5. The My Computer window will appear on your screen. Double-click the FixMeStick USB option located underneath Devices with Removable Storage. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages:
- Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. The FixMeStick application can show up as FixMeStick or RunFixMeStick as well.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. You will eventually see the end user license agreement similar to the example below. Click on Accept.
9. The application will then search for updates for your FixMeStick device. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window appears:
10. On the What Happens Next window, click Settings that’s located at the top towards the right hand side within this window.
- You will see only one option on this page. Click the grey button that says Factory Upgrade.
- Factory Upgrading your FixMeStick device can take anywhere from a couple of minutes to an hour depending on your internet connection speed. If the update page disappears immediately, it likely did not go through. In that case, click here.
- Once the Factory Upgrade is complete, the current window will disappear and the What Happens Next window will automatically pop up again.
11. On the What Happens Next window, click on the red button that says Reboot and Start FixMeStick.
- After your computer logs out of Windows and reboots, you should then see the FixMeStick logo screen appear. This means the scan is being launched.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
Starting a FixMeStick Scan From the Boot Menu
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo at the bottom left hand corner of your screen. Once the Windows start menu is open, click Computer that’s located on the right hand side within the Windows start menu.
5. The My Computer window will come up on your screen. Double-click the FixMeStick USB option located on the left hand side of the window. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages:
- Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. The FixMeStick application can show up as FixMeStick or RunFixMeStick as well.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. You will eventually see the end user license agreement as seen below. Click on Accept.
9. After this, the FixMeStick application will start and you will see a window that will check for updates. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
10. Find the appropriate Boot Menu key based on the make of your computer here.
- Once you’ve identified your Boot key, click on Reboot and Start FixMeStick
- Your computer will restart.
- Immediately start tapping your Boot key on your keyboard (1-2 times per second) while your computer is restarting.
- Keep tapping the Boot key until you see the Boot Menu or the Boot Device Options on the screen.
- Each computer brand has a boot menu that looks slightly different from the others. Here are some examples:
- Using the up and down arrow keys on your keyboard, highlight the option that says FixMeStick in the Boot Menu.
- If you are not seeing any option that mentions FixMeStick, try an option that says USB Device or USB Storage.
- When the FixMeStick or the USB option is selected, press the Enter key on your keyboard.
11. You should then see the FixMeStick logo screen appear. This means the scan is being launched.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so Far on the screen, it means that you’re in the FixMeStick scan!
- If you’re still not able to get into a scan, continue with the next steps.
Starting a Scan Using the Failsafe Options
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo at the bottom left hand corner of your screen as shown in the image below. Once the Windows start menu is open, click Computer that’s located on the right hand side within the menu.
5. The Computer window will appear on your screen. Double-click the FixMeStick USB option located on the left hand side of the window. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages:
- Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. The FixMeStick application can show up as FixMeStick or RunFixMeStick as well.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. At any point after that, another pop-up might ask if you will accept the end user license agreement. Click on Accept.
9. After this, the FixMeStick application will start and you will see a window that is doing updates appear. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
10. On the What Happens Next window, click Reboot and Start FixMeStick.
- Your computer will restart.
- Immediately start tapping the space bar on your keyboard once every second or faster while your computer is in the process of rebooting.
- Keep tapping the space bar until you see the FixMeStick Failsafe 1 and FixMeStick Failsafe 2 options on the upper left hand corner of the screen on a black screen:
- Using the up and down arrow keys on your keyboard, highlight FixMeStick Failsafe 1 and press the Enter or Return key on your keyboard.
11. You should then see the FixMeStick logo screen appear. This means the scan is being launched.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
- If FixMeStick Failsafe 1 didn't work, repeat these steps and this time select FixMeStick Failsafe 2.
- If you’re still not able to get into a scan, continue with the next steps.
Factory Upgrading Your FixMeStick Device
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo at the bottom left hand corner of your screen as shown in the image below. Once the Windows start menu is open, click Computer that’s located on the right hand side within the menu.
5. The Computer window will appear on your screen. Double-click the FixMeStick USB option located on the left hand side of this window. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages:
- Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. The FixMeStick application can show up as FixMeStick or RunFixMeStick as well.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. At any point after that, another pop-up might ask if you will accept the end user license agreement. Click on Accept.
9. After this, the FixMeStick application will start and you will see a window that will check for updates. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up:
10. On the What Happens Next window, click Settings that’s located at the top towards the right hand side within this window.
- You will see only one option on this page. Click the grey button that says Factory Upgrade.
- Factory Upgrading your FixMeStick device can take anywhere from a couple of minutes to an hour depending on your internet connection speed. If the update page disappears immediately, it likely did not go through. In that case, click here.
- Once the Factory Upgrade is complete, the current window will disappear and the What Happens Next window will automatically pop up again.
11. On the What Happens Next window, click on the red button that says Reboot and Start FixMeStick.
- After your computer logs out of Windows and reboots, you should then see the FixMeStick logo screen appear. This means the scan is being launched.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
Starting a FixMeStick Scan From the Boot Menu
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo at the bottom left hand corner of your screen to open the Windows start menu, as seen in the image below. Click Computer that’s located on the right hand side within the menu.
- The Computer window will come up on your screen. Double-click the FixMeStick USB option located in the Computer window either on the left-hand panel or under Devices with Removable Storage. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages. At top or at the bottom of that same list, double-click on FixMeStick. If you can't find the FixMeStick application, click here.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. You will eventually see the end user license agreement as seen below. Click on Accept.
9. After this, the FixMeStick application will start to search for FixMeStick updates as seen below. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
10. Find the appropriate Boot Menu key based on the make of your computer here.
11. On the What Happens Next window, click on the red button that says Reboot and Start FixMeStick. Your computer will restart.
- Immediately start tapping the Boot Menu key on your keyboard once every second or faster while your computer is restarting.
- Keep tapping the Boot Menu key until you see the Boot Menu or the Boot Device Options on the screen.
- Each computer brand has a boot menu that looks slightly different from the others. Here are some examples:
12. Using the up and down arrow keys on your keyboard, highlight the option that says FixMeStick in the Boot Menu.
- If you are not seeing any option that mentions FixMeStick, try an option that says USB Device or USB Storage.
- When the FixMeStick or the USB option is selected, press the Enter or Return key on your keyboard.
13. Your computer will restart and will take you into a FixMeStick scan. Keep in mind that it might take a couple of minutes for your computer to start the scan. When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
- If you’re still not able to get into a scan, continue with the next steps.
Starting a Scan Using the Failsafe Options
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo at the bottom left hand corner of your screen to open the Windows start menu, as seen in the image below. Click Computer that’s located on the right hand side within the menu.
- The Computer folder will come up on your screen. Double-click the FixMeStick USB option located in the My Computer folder either on the left-hand panel or under Devices with Removable Storage. If you can't find the FixMeStick USB, click here.
5. When you are in the FixMeStick USB folder, you should see a list of different languages. At top or at the bottom of that same list, double-click on FixMeStick. If you can't find the FixMeStick application, click here.
6. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
7. You will eventually see the end user license agreement as seen below. Click on Accept.
8. After this, the FixMeStick application will start to search for FixMeStick updates as seen below. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window appears.
9. On the What Happens Next window, click Reboot and Start FixMeStick.
10. Your computer will restart.
- Immediately start tapping the space bar on your keyboard once every second or faster while your computer is in the process of rebooting.
- Keep tapping the space bar until you see the FixMeStick Failsafe 1 and FixMeStick Failsafe 2 options on the upper left hand corner of the screen on a black screen:
- Using the up and down arrow keys on your keyboard, highlight FixMeStick Failsafe 1 and press the Enter or Return key on your keyboard.
11. You should then see the FixMeStick logo screen appear. This means the scan is being launched.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
- If FixMeStick Failsafe 1 didn't work, repeat these steps and this time select FixMeStick Failsafe 2.
- If you’re still not able to get into a scan, continue with the next steps.
Factory Upgrading Your FixMeStick Device
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo at the bottom left hand corner of your screen to open the Windows start menu, as seen in the image below. Click Computer that’s located on the right hand side within the menu.
- The Computer window will appear on your screen. Double-click the FixMeStick USB option located in the Computer window either on the left-hand panel or under Devices with Removable Storage. If you can't find the FixMeStick USB, click here.
5. When you are in the FixMeStick USB folder, you should see a list of different languages. At top or at the bottom of that same list, double-click on FixMeStick. If you can't find the FixMeStick application, click here.
6. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
7. You will eventually see the end user license agreement as seen below. Click on Accept.
8. After this, the FixMeStick application will start to search for FixMeStick updates as seen below. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
9. On the What Happens Next window, click Settings that’s located at the top towards the right hand side within this window.
- You will see only one option on this page. Click the grey button that says Factory Upgrade
- Factory Upgrading your FixMeStick device can take anywhere from a couple of minutes to an hour depending on your internet connection speed. If the update page disappears immediately, it likely did not go through. In that case, click here.
- Once the Factory Upgrade is complete, the current window will disappear and the What Happens Next window will automatically pop up again.
10. On the What Happens Next window, click on the red button that says Reboot and Start FixMeStick.
- After your computer logs out of Windows and reboots, you should then see the FixMeStick logo screen appear. This means the scan is being launched.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
Starting a FixMeStick Scan From the Boot Menu
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo that looks like four white or blue squares at the bottom left hand corner of your screen to open the Windows start menu.
5. You will see a search bar at the top right-hand portion of the screen, as shown below. Type File Explorer into the search bar. The program that you would like to run will appear directly below the search bar after the word is typed in and the search button is pressed on the right side of the search bar. You will have to left-click this option.
- The File Explorer window will appear on your screen. Double-click the FixMeStick USB option located in this folder. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages. Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. You will eventually see the end user license agreement as seen below. Click on Accept.
9. After this, the FixMeStick application will start to search for FixMeStick updates as seen below. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
10. Find the appropriate Boot Menu key based on the make of your computer here.
11. On the What Happens Next window, click on the red button that says Reboot and Start FixMeStick. Your computer will restart.
- Immediately start tapping the Boot Menu key on your keyboard once every second or faster while your computer is restarting.
- Keep tapping the Boot Menu key until you see the Boot Menu or the Boot Device Options on the screen.
- Each computer brand has a boot menu that looks slightly different from the others. Here are some examples:
- Using the up and down arrow keys on your keyboard, highlight the option that says FixMeStick in the Boot Menu.
- If you are not seeing any option that mentions FixMeStick, try an option that says USB Device or USB Storage.
- When the FixMeStick or the USB option is selected, press the Enter or Return key on your keyboard.
12. Your computer will restart and will take you into a FixMeStick scan. Keep in mind that it might take a couple of minutes for your computer to start the scan. When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
- If you’re still not able to get into a scan, continue with the next steps.
Starting a Scan Using the Failsafe Options
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo that looks like four white or blue squares at the bottom left hand corner of your screen to open the Windows start menu.
5. You will see a search bar at the top right-hand portion of the screen, as shown below. Type File Explorer into the search bar. The program that you would like to run will appear directly below the search bar after the word is typed in and the search button is pressed on the right side of the search bar. You will have to left-click this option.
- The File Explorer window will appear on your screen. Double-click the FixMeStick USB option located in this folder. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages:
- Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. The FixMeStick application can show up as FixMeStick or RunFixMeStick as well.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. At any point after that, another pop-up might ask if you will accept the end user license agreement. Click on Accept.
9. After this, the FixMeStick application will start and you will see a window that is doing updates appear. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
10. On the What Happens Next window, click on the red button that says Reboot and Start FixMeStick. Your computer will restart.
- Immediately start tapping the space bar on your keyboard once every second or faster while your computer is in the process of rebooting.
- Keep tapping the space bar until you see the FixMeStick Failsafe 1 and FixMeStick Failsafe 2 options on the upper left hand corner of the screen on a black screen:
- Using the up and down arrow keys on your keyboard, highlight FixMeStick Failsafe 1 and press the Enter or Return key on your keyboard.
11. You should then see the FixMeStick logo screen appear. This means the scan is being launched.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
- If FixMeStick Failsafe 1 didn't work, repeat these steps and this time select FixMeStick Failsafe 2.
- If you’re still not able to get into a scan, continue with the next steps.
Factory Upgrading Your FixMeStick Device
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo that looks like four white or blue squares at the bottom left hand corner of your screen to open the Windows start menu.
5. You will see a search bar at the top right-hand portion of the screen, as shown below. Type File Explorer into the search bar. The program that you would like to run will appear directly below the search bar after the word is typed in and the search button is pressed on the right side of the search bar. You will have to left-click this option.
- The File Explorer window will appear on your screen. Double-click the FixMeStick USB option located in this folder. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages:
- Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. The FixMeStick application can show up as FixMeStick or RunFixMeStick as well.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. At any point after that, another pop-up might ask if you will accept the end user license agreement. Click on Accept.
9. After this, the FixMeStick application will start and you will see a window that is doing updates appear. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
10. On the What Happens Next window, click Settings that’s located at the top towards the right hand side within this window.
- You will see only one option on this page. Click the grey button that says Factory Upgrade.
- Factory Upgrading your FixMeStick device can take anywhere from a couple of minutes to an hour depending on your internet connection speed. If the update page disappears immediately, it likely did not go through. In that case, click here.
11. Once the Factory Upgrade is complete, the current window will disappear and the What Happens Next window will automatically pop up again.
12. On the What Happens Next window, click on the red button that says Reboot and Start FixMeStick.
- After your computer logs out of Windows and reboots, you should then see the FixMeStick logo screen appear. This means the scan is being launched.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
Starting a FixMeStick Scan From the Boot Menu
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Right-click on the Windows start logo that looks like four white squares at the bottom left hand corner of your screen.
5. You will be given a drop down menu. Left-click the File Explorer option from the drop down list.
- The File Explorer folder will come up on your screen. Double-click the FixMeStick USB option under the Quick Access menu on the left hand side of the window. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages. Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. You will eventually see the end user license agreement as seen below. Click on Accept.
9. After this, the FixMeStick application will start and you will see a window that is doing updates appear as seen in the image below. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
10. Find the appropriate Boot Menu key based on the make of your computer here.
11. On the What Happens Next window, click on the red button that says Reboot and Start FixMeStick. Your computer will restart.
- Immediately start tapping the Boot Menu key on your keyboard once every second or faster while your computer is restarting.
- Keep tapping the Boot Menu key until you see the Boot Menu or the Boot Device Options on the screen.
- Each computer brand has a boot menu that looks slightly different from the others. Here are some examples:
- Using the up and down arrow keys on your keyboard, highlight the option that says FixMeStick in the Boot Menu.
- If you are not seeing any option that mentions FixMeStick, try an option that says USB Device or USB Storage.
- When the FixMeStick or the USB option is selected, press the Enter or Return key on your keyboard.
12. Your computer will restart and will take you into a FixMeStick scan. Keep in mind that it might take a couple of minutes for your computer to start the scan. When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
- If you’re still not able to get into a scan, continue with the next steps.
Starting a Scan Using the Failsafe Options
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Right-click on the Windows start logo that looks like four white squares at the bottom left hand corner of your screen.
5. You will be given a drop down menu. Left-click the File Explorer option from the drop down list.
- The File Explorer window will appear on your screen. Double-click the FixMeStick USB option under the Quick Access menu on the left hand side of the window. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages:
- Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. The FixMeStick application can show up as FixMeStick or RunFixMeStick as well.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. You will eventually see the end user license agreement similar to the example below. Click on Accept.
9. The application will then search for updates for your FixMeStick device. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up:
10. On the What Happens Next window, click Reboot and Start FixMeStick.
- Your computer will restart.
- Immediately start tapping the space bar on your keyboard once every second or faster while your computer is in the process of rebooting.
- Keep tapping the space bar until you see the FixMeStick Failsafe 1 and FixMeStick Failsafe 2 options on the upper left hand corner of a black screen:
- Using the up and down arrow keys on your keyboard, highlight FixMeStick Failsafe 1 and press the Enter or Return key on your keyboard.
11. You should then see the FixMeStick logo screen appear. This means the scan is being launched.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!
- If FixMeStick Failsafe 1 didn't work, repeat these steps and this time select FixMeStick Failsafe 2.
- If you’re still not able to get into a scan, continue with the next steps.
Factory Upgrading Your FixMeStick Device
1. Hold down the power button on your computer until it powers down and remove the FixMeStick device.
2. Press the power button on your computer to turn the computer back on. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Right-click on the Windows start logo that looks like four white squares at the bottom left hand corner of your screen.
5. You will be given a drop down menu. Left-click the File Explorer option from the drop down list.
- The File Explorer window will appear on your screen. Double-click the FixMeStick USB option under the Quick Access menu on the left hand side of the window. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages.
- Locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. The FixMeStick application can show up as FixMeStick or RunFixMeStick as well.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. At any point after that, another pop-up might ask if you will accept the end user license agreement. Click on Accept.
9. After this, the FixMeStick application will start and you will see a window that is doing updates appear. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
10. On the What Happens Next window, click Settings that’s located at the top towards the right hand side within this window.
- You will see only one option on this page: the Factory Upgrade. Click the grey the button that says Factory Upgrade.
- Factory Upgrading your FixMeStick device can take anywhere from a couple of minutes to an hour depending on your internet connection speed. If the update page disappears immediately, it likely did not go through. In that case, click here.
- Once the Factory Upgrade is complete, the current window will disappear and the What Happens Next window will automatically pop up again.
11. On the What Happens Next window, click on the red button that says Reboot and Start FixMeStick.
- After your computer logs out of Windows and reboots, you should then see the FixMeStick logo screen appear. This means the scan is being launched.
- Keep in mind that it might take a couple of minutes for your computer to start the scan.
- When you see Computer Status: Safe so far on the screen, it means that you’re in the FixMeStick scan!