In this article, you will find steps to take in the event that when you plug in your FixMeStick, our application does not appear in your computer.
Restoring from Your Web Browser
1. Plug the stick in and left-click this link to download and run our program: https://app.fixmestick.com/rfms. This program will update your FixMeStick.
2. If your internet browser prompts you to Run the application at the bottom of the screen, left-click Run.
3. If no further action is suggested, go to your Downloads folder in your internet browser and double left-click RunFixMeStick.exe. This will launch our program, and prompt an update of our software, as shown below.
4. After you will get to a screen that says What Happens Next at the top of the page, as shown in the image below. Left-click on the option in the top-right corner that says Settings.
5. You will be brought to a page entitled Factory Upgrade. Please left-click the button that says Factory Upgrade. This will launch a complete software update, and typically takes between 20 and 30 minutes.
6. After the Factory Upgrade, you will be brought back to the What Happens Next Page that you saw previously. Left-click Reboot and Start FixMeStick to launch our program.
- Your computer will restart, and you will see our logo appear. The computer may go black for a moment, and the words FixMeStick… will appear in the top left corner. Eventually, our logo will appear again.
- Our in-scan screen will appear, as shown below. Your computer will search for an internet connection in step one, and will connect automatically.
- Step 2 will check for product updates, which is also automatic. At this point, the program may go back to the logo screen, and repeat steps one and two.
- Step 3 is checking malware definitions, which is also automatic. You will be prompted in the upper-right hand corner to register your stick, as shown below. We highly recommend you register your stick.
7. You may receive a message saying Please press any key or click your mouse to continue. If you receive this message, either press any button, or click on your mouse to continue the scan. If you do not receive this message, you can move on to the next step.
8. Once the scan is fully engaged in step three, you will be prompted with a message saying Your input is no longer needed. This scan can take from one to several hours. At this point, you can leave your computer and let the scan run its course. Scans typically take between two and six hours to complete, but may be longer depending on the number of files on the computer.
9. Once the scan is complete, our program will show you everything it found, and ask if you would like to clean it, as shown below. Simply left-click Clean. If no threats were found, you can skip this option.
10. When the FixMeStick has completed its cleaning, you will receive a notice to exit FixMeStick and restart your computer. Once you left-click exit, you can remove our USB device and start your computer again.