In this article, we will explain how to perform a Factory Upgrade of your FixMeStick device, which can help with a number of problems you may be experiencing.
Index:
1. If you're currently in a scan, hold down the power button on your computer until it powers down and remove the FixMeStick device. If your computer is off, turn your computer on.
2. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo at the bottom left hand corner of your screen to open the Windows start menu and click My Computer that’s located on the right hand side of the menu.
- The My Computer window will appear on your screen. Double-click the FixMeStick USB option located in the My Computer folder. If you can't find the FixMeStick USB, click here.
5. When you are in the FixMeStick USB folder, you should see a list of different languages.
- At top or at the bottom of that same list, locate and double click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. You might be seeing the Mac Getting Started and PC Getting Started folders, instead of a list of languages. That’s normal. The FixMeStick application will still be in the FixMeStick USB folder.
- The FixMeStick application can show up as FixMeStick or RunFixMeStick as well. If you can’t find FixMeStick.exe in the FixMeStick USB folder, then you may double click on either FixMeStick or RunFixMeStick.
6. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
7. At any point after that, another pop-up might ask if you will accept the end user license agreement. Click on Accept.
8. After this, the FixMeStick application will start and you will see a window that is doing updates appear. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
9. On the What Happens Next window, click Settings that’s located at the top towards the right hand side within this window.
10. You will see only one option on this page: the Factory Upgrade. Click the grey the button that says Factory Upgrade.
- Factory Upgrading your FixMeStick device can take anywhere from a couple of minutes to an hour depending on your internet connection speed. If the update page disappears immediately, it likely did not go through. In that case, click here.
- Once the Factory Upgrade is complete, the current window will disappear and the What Happens Next window will automatically pop up again. It might take a couple of minutes for the window to reappear.
1. If you're currently in a scan, hold down the power button on your computer until it powers down and remove the FixMeStick device. If your computer is off, turn your computer on.
2. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo at the bottom left hand corner of your screen. The Windows start logo looks like a multi-coloured flag with the Windows logo in the middle of it. Once the Windows start menu is open, click Computer that’s located on the right hand side of the menu.
- The Computer window will appear on your screen. Double-click the FixMeStick USB option located in the Computer folder. If you can't find the FixMeStick USB, click here.
5. When you are in the FixMeStick USB folder, you should see a list of different languages.
- At top or at the bottom of that same list, locate and double click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. You might be seeing the Mac Getting Started and PC Getting Started folders, instead of a list of languages. That’s normal. The FixMeStick application will still be in the FixMeStick USB folder.
- The FixMeStick application can show up as FixMeStick or RunFixMeStick as well. If you can’t find FixMeStick.exe in the FixMeStick USB folder, then you may double click on either FixMeStick or RunFixMeStick.
6. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
7. At any point after that, another pop-up might ask if you will accept the end user license agreement. Click on Accept.
8. After this, the FixMeStick application will start and you will see a window that will check for updates. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
9. On the What Happens Next window, click Settings that’s located at the top towards the right hand side within this window.
10. You will see only one option on this page: the Factory Upgrade. Click the grey the button that says Factory Upgrade.
- Factory Upgrading your FixMeStick device can take anywhere from a couple of minutes to an hour depending on your internet connection speed. If the update page disappears immediately, it likely did not go through. In that case, click here.
- Once the Factory Upgrade is complete, the current window will disappear and the What Happens Next window will automatically pop up again. It may take a couple of minutes for the window to reappear.
1. If you're currently in a scan, hold down the power button on your computer until it powers down and remove the FixMeStick device. If your computer is off, turn your computer on.
2. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo that looks like a multicolored flag at the bottom left hand corner of your screen to open the Windows start menu. Click Computer that’s located on the right hand side of the menu.
- The Computer window will appear on your screen. Double-click the FixMeStick USB option located on the left-hand side of the window. If you can't find the FixMeStick USB, click here.
5. When you are in the FixMeStick USB folder, you should see a list of different languages.
- At top or at the bottom of that same list, locate and double click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. You might be seeing the Mac Getting Started and PC Getting Started folders, instead of a list of languages. That’s normal. The FixMeStick application will still be in the FixMeStick USB folder.
- The FixMeStick application can show up as FixMeStick or RunFixMeStick as well. If you can’t find FixMeStick.exe in the FixMeStick USB folder, then you may double click on either FixMeStick or RunFixMeStick.
6. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
7. At any point after that, another pop-up might ask if you will accept the end user license agreement. Click on Accept.
8. After this, the FixMeStick application will start and you will see a window that will check for updates. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
9. On the What Happens Next window, click Settings that’s located at the top towards the right hand side within this window.
10. You will see only one option on this page: the Factory Upgrade. Click the grey the button that says Factory Upgrade.
- Factory Upgrading your FixMeStick device can take anywhere from a couple of minutes to an hour depending on your internet connection speed. If the update page disappears immediately, it likely did not go through. In that case, click here.
- Once the Factory Upgrade is complete, the current window will disappear and the What Happens Next window will automatically pop up again. It might take a couple of minutes for the What Happens Next window to appear.
1. If you're currently in a scan, hold down the power button on your computer until it powers down and remove the FixMeStick device. If your computer is off, turn your computer on.
2. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Click the Windows start logo that looks like four white or blue squares at the bottom left hand corner of your screen to open the Windows start menu.
5. You will see a search bar at the top right-hand portion of the screen, as shown below. Type File Explorer into the search bar. The program that you would like to run will appear directly below the search bar after the word is typed in and the search button is pressed on the right side of the search bar. You will have to left-click this option.
- The File Explorer window will appear on your screen. Double click the FixMeStick USB option located in this folder. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages.
- At top or at the bottom of that same list, locate and double click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. You might be seeing the Mac Getting Started and PC Getting Started folders, instead of a list of languages. That’s normal. The FixMeStick application will still be in the FixMeStick USB folder.
- The FixMeStick application can show up as FixMeStick or RunFixMeStick as well. If you can’t find FixMeStick.exe in the FixMeStick USB folder, then you may double click on either FixMeStick or RunFixMeStick.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. At any point after that, another pop-up might ask if you will accept the end user license agreement. Click on Accept.
9. After this, the FixMeStick application will start and you will see a window that will perform updates. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window appears.
10. On the What Happens Next window, click Settings that’s located at the top towards the right hand side within this window.
11. You will see only one option on this page: the Factory Upgrade. Click the grey the button that says Factory Upgrade.
- Factory Upgrading your FixMeStick device can take anywhere from a couple of minutes to an hour depending on your internet connection speed. If the update page disappears immediately, it likely did not go through. In that case, click here.
- Once the Factory Upgrade is complete, the current window will disappear and the What Happens Next window will automatically pop up again. It might take a couple of minutes for the window to reappear.
1. If you're currently in a scan, hold down the power button on your computer until it powers down and remove the FixMeStick device. If your computer is off, turn your computer on.
2. If you have a login password, enter it. Allow the computer to load to your home screen.
3. Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
4. Right-click on the Windows start logo that looks like four white or blue squares at the bottom left hand corner of your screen.
5. You will be given a drop down menu. Left-click the File Explorer option from the drop down list.
- The File Explorer window will appear on your screen. Double click the FixMeStick USB option under the Quick Access menu on the left hand side of the window. If you can't find the FixMeStick USB, click here.
6. When you are in the FixMeStick USB folder, you should see a list of different languages.
- At top or at the bottom of that same list, locate and double-click on FixMeStick. If you can't find the FixMeStick application, click here.
- Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above. You might be seeing the Mac Getting Started and PC Getting Started folders, instead of a list of languages. That’s normal. The FixMeStick application will still be in the FixMeStick USB" folder.
- The FixMeStick application can show up as FixMeStick or RunFixMeStick. If you can’t find FixMeStick.exe in the FixMeStick USB folder, then you may double-click on either FixMeStick or RunFixMeStick.
7. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
8. At any point after that, another pop-up might ask if you will accept the end user license agreement. Click on Accept.
9. After this, the FixMeStick application will start and you will see a window that will perform updates. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window comes up.
10. On the What Happens Next window, click Settings that’s located at the top towards the right hand side within this window.
11. You will see only one option on this page: the Factory Upgrade. Click the grey the button that says Factory Upgrade.
- Factory Upgrading your FixMeStick device can take anywhere from a couple of minutes to an hour depending on your internet connection speed. If the update page disappears immediately, it likely did not go through. In that case, click here.
- Once the Factory Upgrade is complete, the current window will disappear and the What Happens Next window will automatically pop up again. It might take a couple of minutes for the window to reappear.