In this article, we will explain how to perform a Factory Upgrade of your FixMeStick device, which can help with a number of problems you may be experiencing.
Here's a video on how to Factory Upgrade your FixMeStick:
Here are more detailed instructions on how to Factory Upgrade your FixMeStick:
Step 1: If you're currently in a scan, hold down the power button on your computer until it powers down and remove the FixMeStick device. If your computer is off, turn your computer on.
Step 2: If you have a login password, enter it. Allow the computer to load to your home screen.
Step 3: Insert the FixMeStick device into a USB port on your computer. If you get a message to format your FixMeStick, please click here.
Step 4: Click the Windows start logo at the bottom left hand corner of your screen to open the Windows start menu.
Index for Windows Version:
- Windows XP you're looking for "My Computer," located on the right hand side of the start menu. Click on it.
- Windows Vista and Windows 7 you're looking for "Computer," located on the right hand side of the start menu. Click on it.
- Windows 8/8.1 and Windows 10/11 you're looking for "File Explorer," you can type "File Explorer" into the search bar or it will appear on your screen. You will have to left-click on it.
Step 5: Double-click the FixMeStick USB option. If you can't find the FixMeStick USB, click here.
- When you are in the FixMeStick USB folder, you should see a list of different languages.
- You might be seeing the Mac Getting Started and PC Getting Started folders, instead of a list of languages. That’s normal. The FixMeStick application will still be in the FixMeStick USB folder.
- The FixMeStick application can show up as FixMeStick or RunFixMeStick as well. If you can’t find FixMeStick.exe in the FixMeStick USB folder, then you may double click on either FixMeStick or RunFixMeStick.
Step 6: A pop-up will ask if you will allow the FixMeStick to make changes to your computer. Click on Yes.
Step 7: At any point after that, another pop-up might ask if you will accept the end user license agreement. Click on Accept.
Step 8: After this, the FixMeStick application will start and you will see a window that is doing updates appear. Allow the updates to complete. If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.
- After the updates are complete, wait until the What Happens Next window appears.
Step 9: On the What Happens Next window, click Settings that’s located at the top towards the right hand side within this window.
Step 10: You will see only one option on this page: the Factory Upgrade. Click the grey button that says Factory Upgrade.
Factory Upgrading your FixMeStick device can take anywhere from a couple of minutes to an hour depending on your internet connection speed. If the update page disappears immediately, it likely did not go through. In that case, click here.
Once the Factory Upgrade is complete, the current window will disappear and the What Happens Next window will automatically pop up again. It might take a couple of minutes for the window to reappear.